How do I debug a signature placement error as a stamping customer?
Updated 8 months ago
by
Royna SunderRajan
This is ONLY for stamping customers! Please check with your CSM or email help@opensense.com to confirm if you are a stamping customer before sending in a #debug email.
Scenario: Max is having the issue, and Ashley is helping him.
To properly replicate a signature placement error for stamping customers in a reply thread, follow these steps:
- Ashley should send an email to Max with the subject line "#debug 12345" (replace "12345" with a unique number to help engineers locate the message).
- Max should respond to Ashley's email to replicate the issue.
- If the issue is successfully replicated, Ashley should click "reply" and send the email to help@opensense.com for further assistance.
Make sure to click reply and not forward when sending it to help@opensense.com!
