Signature Placement Errors with Stamping Customers

Updated 1 week ago by Royna SunderRajan

Signature Placement errors with stamping customers

This is ONLY for stamping customers! Please check with your CSM or email help@opensense.com to confirm if you are a stamping customer before sending in a #debug email.

Here is an example on how to properly replicate a #debug email regarding signature placement errors with stamping customers in a reply thread. Suppose Max is having the issue and Ashley is helping him.

1) Ashley will send Max an email with #debug 12345 in the subject line. You can put any number after the #debug - this helps our engineers locate the message!

2) Max will respond to the email to replicate the issue.

3) IF the issue has been replicated, Ashley will click reply and send it to help@opensense.com

Make sure to click reply and not forward when sending it to help@opensense.com!


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