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Frequently Asked Questions

Q: How do I share the signature with a new hire?

Q: What is the recommended size for banners?

Signature Appears Distorted in a Reply Thread

How to send a #debug email

Q: How do I make someone an Admin?

Q: How do I create a new signature?

User Experience

What is the Opensense Signature Block?

Opensense on Office 365

Opensense on G-Suite

What does my signature look like when received?

Signature Block Help Guide

Editing your Signature Block Data

Sending More than One Signature

Shared Inboxes

My Admin Account

New Admin Onboarding

Introduction to Opensense Admin

How to Log In To Opensense

Granting Permission to a New Admin

Find your Active User Count

Adding Additional Domains

Multi-Domain Management

Naming Convention and Syntax

Marketing Campaigns

Banners

Introduction to Banners

Banner Folders

Banner Analytics

Targeted Marketing through Opensense ABM

Introduction to Opensense ABM Banner Campaigns

Targeted Marketing through CRM Integration

Applying Targeting for Opensense Real Time Personalization Banners

Managing User Profiles

Syncing Users into Compliance

Manual Sync of a CSV File

Forced Sync from a Directory

Automatic Sync from a Directory

Field Data Priority

Field Data Priority with Department Fields

Locking & Unlocking Compliance Fields

Removing Users

Signature Design

Designer Studio

HTML & Field Types

Conditional Fields

Hidden Fields

External and Internal Wraps

Displaying Sender or Recipient Email

Web-Safe Fonts

Designer Studio

Signature Design Examples

How to Change Images and Links

Condensing Many Signatures into One

Images

How to Upload Images to Opensense

Images Help Guide

In-line vs. Hosted images

How to Set Up Inline Images

Headshots

How to Add Headshots

Departments

Assigning a Signature Template to a Department

Creating a Department and Adding Users

Department Fields

Signature Deployment

G-Suite Deployment

G-Suite - Signature Deployment Best Practices and End User Experience

How to Use the Pusher for G-Suite Customers

MySig for G-Suite

O365 Deployment

Office 365 - Signature Deployment Best Practices and End User Experience

MySig

How to Use the Opensense Pusher

Exporting a Pusher CSV from Compliance

Integrations

Pardot

Adding Opensense Fields in Pardot

Setting up Pardot Opensense Side

Salesforce

How do you setup your Salesforce email signature?

Hubspot

Hubspot Integration

Outreach

Technical Help & Troubleshooting

DNS & Encryption

DNS Entries - Must have!

How to check your DNS records

CNAME Cloudflare Proxy Settings

Splitting a long SPF TXT record

Opensense IP addresses (for whitelisting purposes)

Mailflow and Directory Integrations

How to configure white labeled URLs to work with Microsoft Direct Access

Stamping

Removing the Stamped Signature from Emails

Office 365

Azure AD Connect sync: Directory extensions

How does Opensense work with Office 365?

Enable auto display images for Outlook for internal emails

Emailing into Office 365 Groups triggers a NDR when emailing from internal sender

Why do we set "use RTF" to never in Exchange Online?

How to enable DKIM for Office 365 Domain

Syncing Extension Attributes from Azure AD

What Azure Active Directory fields can be used when syncing with Opensense?

G-Suite

What G-Suite OAuth Scopes do I need to grant?

Sample Document

Disable Opensense for an Organizational Unit in G Suite

Engagement Tier

Enabling Email Engagement Tracking and Notifications

Understanding Email Engagement Analytics

All Categories ​>​ ​Engagement Tier

Engagement Tier

2 articles

Enabling Email Engagement Tracking and Notifications

Opensense Engagement tier opens a range of analytics and email insight. Follow these steps to enable tracking and adjust your notification preferences.

Updated 1 month ago by Laura Goepel

Understanding Email Engagement Analytics

Engagement tier allows you to get more out of every email. In addition to notifications, users on the Engagement Tier can access a Smart Activity feed which includes tracking details of sent emails.

Updated 1 month ago by Laura Goepel

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