---
title: "How to Send a #debug Email?"
slug: "how-to-send-a-debug-email"
description: "Learn how to send a #debug email to Opensense support for fast signature troubleshooting. Step-by-step guide for resolving missing, incorrect, or formatting issues."
tags: ["Bugs", "Debug Email", "Diagnostics", "Issues", "Screenshots"]
updated: 2025-10-15T17:11:33Z
published: 2025-10-15T17:11:33Z
canonical: "help.opensense.com/how-to-send-a-debug-email"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.opensense.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Send a #debug Email?

If you're experiencing issues with your email signatures, sending a #debug email helps Opensense support quickly diagnose and resolve the problem. This guide explains when and how to use the #debug feature for faster troubleshooting.

## What is a #debug Email?

A #debug email is a diagnostic tool that triggers a flag in our backend system for advanced troubleshooting. When you send an email with `#debug` followed by 5 random digits in the subject line (for example, `#debug 12345`), it creates a unique identifier that alerts our engineering team and provides them with detailed technical information to trace and resolve your specific issue.

**Important:** You must compose a new email—do not forward an existing email. The #debug code only works when included in a newly composed message.

## When to Use #debug

Send a #debug email when you encounter any of the following signature issues:

- **Missing signatures** - Users don't see their signature at all
- **Incorrect signatures** - The wrong signature is being displayed
- **Placement problems** - Signatures appear in the wrong location while composing emails
- **Formatting issues** - Signature elements are misaligned, distorted, or displaying incorrectly

## How to Send a #debug Email

Follow these steps to help our support team quickly resolve your issue:

### Step 1: Gather Information

Before sending your #debug email, collect the following details:

- **Email type** - Is the issue occurring on new emails, replies, or forwards?
- **Email client and device** - Which email platform and device was used (e.g., Gmail on Chrome, Outlook on Windows, Apple Mail on iPhone)?
- **Affected users** - List of users experiencing the issue
- **Timeline** - Date and time when the issue was first reported

### Step 2: Compose a New Email

1. Create a new email addressed to [**help@opensense.com**](mailto:help@opensense.com)
2. In the subject line, type `#debug` followed by any 5 random digits (e.g., `#debug 67890`)
3. In the email body, include all the information gathered in Step 1
4. Send the email

### Step 3: Wait for Support Response

Our engineering team will use the diagnostic data from your #debug email to investigate and respond with a solution.

## Opensense Support

For additional assistance with email signature issues:

- **Email:** [help@opensense.com](mailto:help@opensense.com)
- **Knowledge Base:** [help.opensense.com](http://help.opensense.com)

*Need help with something else? Visit our* [*Signature Management & Deployment FAQ*](/v1/docs/frequently-asked-questions-1) *for more troubleshooting resources.*