---
title: "Setting up shared inboxes for Stamping customers"
slug: "shared-inboxes-for-stamping-customers"
description: "Let users of a shared inbox override the stamped signature with their own signature block. Clear and unlock the address's fields, then save blocks from MySig."
updated: 2024-01-16T20:32:59.000Z
canonical: "https://help.opensense.com/docs/shared-inboxes-for-stamping-customers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.opensense.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting up shared inboxes for Stamping customers

## Overview

Shared email boxes also work for Stamping customers. Users of the shared email box use our signature block to override the stamp. Here's how to set this up.


## Step 1: Remove the shared address's Compliance data

Opensense uses a [data priority system](https://help.opensense.com/docs/field-data-priority) to fill in signature templates. For a shared email address, the field data should come from the user's signature block, so all competing data must have a lower priority.

:::caution[Unlock every field and break its sync]
All of the shared address's fields must be unlocked, and the sync must be [broken](https://help.opensense.com/docs/breaking-directory-sync-in-opensense) for these fields.
:::

1. Go to **Compliance** (**Signatures** menu > **Compliance**).
2. Search for the shared email address.
3. Select **Edit User**. **Delete the data**, then **unlock** all fields **and break the sync**.

   ![The Edit User fields for a shared address, with name, title, and phone empty, unlocked, and with their sync broken; the name and title show the last signature block's data with an asterisk](https://help.opensense.com/media/sharestamping1-19517377cdb0.png)

It's okay if the fields show an asterisk (\*) with the old data. The asterisk shows the data in the signature block of the last email sent.

:::note[Classic UI]
These steps use the classic **Compliance** page. In the New UI, go to **Manage** > **Users**, and open the shared address: see [Setting up signatures for shared inboxes](https://help.opensense.com/docs/shared-inboxes#step-1-remove-compliance-data).
:::


## Step 2: Create unique signature blocks

With the data in Opensense cleared, the data comes only from the signature block on the email. Ask the users of the shared email address to create their own unique signature block with your [MySig tool](https://help.opensense.com/docs/mysig).

1. Go to MySig, and enter your details.

   ![The Opensense Email Signature Tool: enter your details, then copy your signature block](https://help.opensense.com/media/sharestamping2-b5ec43b291ad.png)

2. **Copy**, **paste**, and **save** the signature block in the signature settings of the shared email address.
3. Users select their signature block from the signature selector. The fields fill in the transformed signature, and override the stamped signature.

   <img src="https://help.opensense.com/media/sharestamping3-0b77318237a7.png" alt="A signature block at compose, with name, title, phone, mobile, and email, and the full signature the recipient sees" width="400" height="579" loading="lazy" decoding="async">

## What's next

- [Removing the stamped signature from emails](https://help.opensense.com/docs/removing-the-stamped-signature-from-emails)
- [Setting up signatures for shared inboxes](https://help.opensense.com/docs/shared-inboxes)

For further help, contact Opensense Support at [help@opensense.com](mailto:help@opensense.com).