---
title: "Resetting your Opensense password (non-SSO users)"
slug: "update-your-password"
description: "If you sign in to Opensense with an email and password, reset your password at accounts.opensense.com with Forgot Password, then sign in again."
updated: 2025-10-24T16:35:50.000Z
canonical: "https://help.opensense.com/docs/update-your-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.opensense.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resetting your Opensense password (non-SSO users)

## Overview

If you don't use single sign-on (SSO) to access your Opensense account, you can reset your password directly in the Opensense sign-in portal. This guide is only for users who sign in with an email and password, rather than through an SSO provider.

## Who this guide is for

This password reset process applies to you if you:

- Sign in directly to Opensense with your email and password
- Don't use SSO through providers like Google, Microsoft, or Okta
- Have a standalone Opensense account

:::note[Using SSO?]
If your organization uses SSO for authentication, reset your password through your SSO provider's system instead. If you're not sure which method you use, contact your IT administrator.
:::


## Resetting your password

1. In your web browser, go to [**accounts.opensense.com**](https://accounts.opensense.com). This is the central hub for managing your Opensense account credentials.
2. Enter the email address of your Opensense account, and select **Next**.
3. Instead of entering your password, select the **Forgot Password** link. It's usually near the password field, or under the sign-in button.
4. Check your inbox for a password reset email from Opensense, with instructions. If you don't see it within a few minutes, check your spam or junk folder.
5. Select the password reset link in the email, and create a new password. It must meet Opensense's security requirements:
   - **At least 7 characters** long
   - At least **1 uppercase letter**
   - At least **1 lowercase letter**
   - At least **1 digit** (number)
   - At least **1 special character** (such as !, @, #, $, or %)

   Choose a strong, unique password that you haven't used for other accounts.
6. Go back to [**accounts.opensense.com**](https://accounts.opensense.com), enter your email address and your new password, and sign in.

## Tips for password security

- **Use a password manager** to generate and store strong, unique passwords.
- **Turn on two-factor authentication**, if Opensense offers it, for an extra layer of security.
- **Never share your password** with anyone, even if they say they're from Opensense support.
- **Update your password regularly**, as part of good security hygiene.

## Troubleshooting

<div class="kb-faq">
  <details>
    <summary><span class="kb-faq__question">Not receiving the reset email?</span></summary>
    <div class="kb-faq__answer">
      <p>Check that you entered the correct email address, and check your spam folder.</p>
    </div>
  </details>
  <details>
    <summary><span class="kb-faq__question">Still having issues?</span></summary>
    <div class="kb-faq__answer">
      <p>Contact <a href="mailto:help@opensense.com">Opensense Support</a>, or check with your IT administrator whether your account uses SSO authentication.</p>
    </div>
  </details>
</div>

## What's next

- [Signing in to Opensense](https://help.opensense.com/docs/how-to-log-into-opensense)