Shared Inboxes
Updated 1 month ago
by
Laura Goepel
We have a shared inbox, help@opensense.com, and many companies have one too. Setting up Sarah and Michael to send a unique signature through the shared email address is no problem with Opensense.
Delete saved Compliance data
Opensense uses a data priority system to fill in the signature templates. With a shared email address, we want the field data to populate based off of the user's signature block, so all competing data must be deleted.
- Go to Compliance (Signature drop down > Compliance)
- Search for the shared email address
- Click Edit User. Delete all field data. Save.
Save a custom signature block for each user
Ask all users of the shared email address to save their custom signature block into the signature settings of the application that you email through. When they send an email with their custom signature block, their unique field data will populate the signature template.
