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Frequently Asked Questions

How do I share the signature with a new hire?

How to send a #debug email?

Why does my signature appear small on mobile devices?

What is the recommended size for banners?

Why does my signature appear distorted in a reply thread?

How do I debug a signature placement error as a stamping customer?

How do I make someone an Admin?

How do I create a new signature?

User Experience

What is the Opensense Signature Block?

Opensense on Microsoft 365

Opensense on Google Workspace

What does my signature look like when received?

Signature Block Help Guide

Editing your Signature Block Data

Sending More than One Signature

Shared Inboxes

My Admin Account

New Admin Onboarding

Introduction to Opensense Admin

Finding Which Signature Design Templates are Active

Granting Permission to a New Admin

Find your Active User Count

Adding Additional Domains

Multi-Domain Management

Naming Convention and Syntax

Update Your Password

How to Log Into Opensense

Marketing Campaigns

Banners

Banner Folders

Banner Template Library

Banner Analytics

Targeted Marketing through Opensense ABM

Introduction to Email Signature Marketing Banners

Getting Started with Your Email signature Marketing Strategy

Targeted Marketing through CRM Integration

Applying Targeting for Opensense Real Time Personalization Banners

Getting Started with your Email Signature Marketing Strategy - ABM Edition

Managing User Profiles

Editing User Data

Editing User Data Guide

Individual Edits in Users & Compliance

Bulk Edits in Users & Compliance

Locking & Unlocking Compliance Fields

Removing Users

Syncing Users into Compliance

Manual Sync of a CSV File

Forced Sync from a Directory

Automatic Sync from a Directory

FTP Data Sync Technical Specs

Understanding Field Data Priority

Field Data Priority

Field Data Priority with Department Fields

Signature Design

NEW! Designer Studio: Updated to Liquid Templates

HTML & Field Types

Conditional Fields (NEW! Liquid Templates)

Hidden Fields (NEW! Liquid Templates)

External and Internal Wraps (NEW! Liquid Templates)

Displaying Sender or Recipient Email (NEW! Liquid Templates)

Display Signature Elements Based on Field Value (Liquid Templates Only)

Add Comments into Design Templates (Liquid Templates Only)

Web-Safe Fonts (NEW! Liquid Templates)

Designer Studio (NEW! Liquid Templates)

How to Change Images and Links (NEW! Liquid Templates)

Condensing Many Signatures into One (NEW! Liquid Templates)

Signature Design Examples - NEW!

Designer Studio: Pre-2022 Legacy Templates with $tag;

HTML & Field Types

Conditional Fields (Pre-2022 Legacy)

Hidden Fields (Pre-2022 Legacy)

External and Internal Wraps (Pre-2022 Legacy)

Displaying Sender or Recipient Email (Pre-2022 Legacy)

Web-Safe Fonts

Designer Studio (Pre-2022 Legacy)

Converting to Liquid Templates (Pre-2022 Legacy)

How to Change Images and Links (Pre-2022 Legacy)

Condensing Many Signatures into One

Images

How to Upload Images to Opensense

Images Help Guide

In-line vs. Hosted images

How to Set Up Inline Images

Fix for Black Background in Transparent Images

Headshots

How to Add Headshots to Email Signatures

Departments

Assigning a Signature Template to a Department

Creating a Department and Adding Users

Department Fields

Signature Block Deployment

G-Suite Deployment

End User Launch Experience - G-Suite

How to Use the Pusher for G-Suite Customers

Gmail Launch Communications Strategy and Examples

MySig for G-Suite

Launch Guides

MySig Launch Guide - Everything You Need to Know

Stamping Launch Guide - Everything You Need to Know

Email Notification Launch Guide - Everything You Need to Know

Google Push and Stamping Hybrid Launch Guide - Everything You Need To Know

GPO/InTune Launch Guide - Everything You Need To Know

GPO/InTune and Stamping Hybrid Launch Guide - Everything You Need To Know

Gmail Launch - Everything You Need to Know

O365 Deployment

End User Launch Experience - Office 365

MySig

How to Use the Opensense Pusher

Exporting a Pusher CSV from Compliance

Sample Launch Email Communications

Stamping Deployment

Removing the Stamped Signature from Emails

Shared Inboxes for Stamping Customers

Technical Help & Troubleshooting

DNS & Encryption

DNS Entries - Must have!

How to check your DNS records

CNAME Cloudflare Proxy Settings

Splitting a long SPF TXT record

Opensense IP addresses (for whitelisting purposes)

Mailflow and Directory Integrations

How to configure white labeled URLs to work with Microsoft Direct Access

Office 365

Azure AD Connect sync: Directory extensions

How does Opensense work with Office 365?

Voting Buttons

Enable auto display images for Outlook for internal emails

OOO Replies and Calendar Invites in O365

Emailing into Office 365 Groups triggers a NDR when emailing from internal sender

Why do we set "use RTF" to never in Exchange Online?

How to disable email signatures in Outlook for Windows using Intune

How to enable DKIM for Office 365 Domain

Syncing Extension Attributes from Azure AD

What Azure Active Directory fields can be used when syncing with Opensense?

Recall Messages

G-Suite

What G-Suite OAuth Scopes do I need to grant?

Disable Opensense for an Organizational Unit in G Suite

Emails Going to Spam

Integrations

BambooHR

Authorizing BambooHR Field Mapping

Pardot

Adding Opensense Fields in Pardot

Setting up Pardot Opensense Side

Salesforce

How do you setup your Salesforce email signature?

Hubspot

Hubspot Integration

Outreach

Setting up Opensense in Zapier

Engagement Tier

Enabling Email Engagement Tracking and Notifications

Understanding Email Engagement Analytics

All Categories ​>​ ​Technical Help & Troubleshooting ​ > ​ ​DNS & Encryption

DNS & Encryption

5 articles

DNS Entries - Must have!

All Opensense customers need to add the following two DNS entries to external as well as internal DNS (if you have). This is typically managed by IT.

Updated 2 weeks ago by Corey Smith

How to check your DNS records

A quick way to check your CNAME, SPF, DKIM and DMARC records. Note: replace " customer.com " with your own domain. Using dig (on Mac or Linux): CNAME. · dig smart.customer.com · This should point to…

Updated 2 years ago by Laura Goepel

CNAME Cloudflare Proxy Settings

Opensense requires that a Cloudflare customer not proxy the CNAME they create for smart.customerdomain.

Updated 2 years ago by Laura Goepel

Splitting a long SPF TXT record

When to split your DNS record vs flatten it. What is SPF record splitting? When a DNS TXT exceeds 255 characters, then it must be split into multiple strings. As defined in [ RFC1035 ] sections 3.3.1…

Updated 2 years ago by Laura Goepel

Opensense IP addresses (for whitelisting purposes)

IP whitelisting is not required for standard implementations. However, in the case that whitelisting is required, please whitelist IPs below: ip4:108.163.197.50 ip4:108.178.2.18 ip4:67.212.179.10 ip4…

Updated 7 months ago by Joseph Godsil

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