Adding Additional Domains
  • 29 May 2024
  • 1 Minute to read
  • Contributors
  • Dark
  • PDF

Adding Additional Domains

  • Dark
  • PDF

Article summary

Setup in the Customer's Environment

If not covered under your service plan, there is an additional annual fee for additional domains. 
Before we can activate this domain to send Opensense signatures, we will need to add in the following two DNS entries to external as well as internal DNS (if you have). This is typically managed by IT.

DNS Entries

1. CNAME - (New entry)

smart points to: will be the domain name of the record.

2. SPF TXT - (Modification to existing DNS TXT entry)


The underscore is IMPORTANT! This include statement needs to be added to your existing SPF TXT record. The record will start with v=spf1 (i.e. v=spf1 ~all)
🚨 Have Cloudflare? Click here for CNAME Cloudflare Proxy Settings 🚨

Setup in the Opensense Environment

After the DNS entries are added, please email with the name of the new domain and the answers to the following questions

1. Mail Flow Rules Setup

Are the new domains in the same tenant as the current domain(s)?
If the new domain is in the same tenant as your current Opensense domain, we do not need to modify any mail flow rules. If not, then we will need to add in the same rules we set up previously for your main domain. Check internally with an IT Administrator to confirm whether the new domain is on the same tenant.

2. Account/Domain Setup in Opensense

Does the person managing this new account have a domain email address?
Yes: They can login using Single Sign-On (SSO).
No: We will need to link the new account to their domain account. Please send us a list of all the email addresses that will need to manage this account. We will enable multi-domain management per user.

3. Signature Design

 Will this account have the same signature template as the main account? 
After the account is created, we will begin to transfer over signature templates from the main account. Please send creative assets if needed.

Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.

Eddy AI, facilitating knowledge discovery through conversational intelligence