Setup in the Customer's Environment
Before we can activate this domain to send Opensense signatures, we will need to add in the following two DNS entries to external as well as internal DNS (if you have). This is typically managed by IT.
1. CNAME - (New entry)
smart points to: whs.sendergen.com
2. SPF TXT - (Modification to existing DNS TXT entry)
The underscore is IMPORTANT! This include statement needs to be added to your existing SPF TXT record. The record will start with v=spf1 (i.e. v=spf1 include:_spf.google.com include:_spf.sendergen.com ~all)
🚨 Have Cloudflare? Click here for CNAME Cloudflare Proxy Settings 🚨
Setup in the Opensense Environment
After the DNS entries are added, please email firstname.lastname@example.org with the name of the new domain and the answers to the following questions
1. Mail Flow Rules Setup
If the new domain is in the same tenant as your current Opensense domain, we do not need to modify any mail flow rules. If not, then we will need to add in the same rules we set up previously for your main domain. Check internally with an IT Administrator to confirm whether the new domain is on the same tenant.
2. Account/Domain Setup in Opensense
Yes: They can login using Single Sign-On (SSO).
No: We will need to link the new account to their domain account. Please send us a list of all the email addresses that will need to manage this account. We will enable multi-domain management per user.
3. Signature Design
After the account is created, we will begin to transfer over signature templates from the main account. Please send creative assets if needed.