Setting up shared inboxes for Stamping customers

Overview

Shared email boxes also work for Stamping customers. Users of the shared email box use our signature block to override the stamp. Here’s how to set this up.

Step 1: Remove the shared address’s Compliance data

Opensense uses a data priority system to fill in signature templates. For a shared email address, the field data should come from the user’s signature block, so all competing data must have a lower priority.

Unlock every field and break its sync

All of the shared address’s fields must be unlocked, and the sync must be broken for these fields.

1. Go to Compliance (Signatures menu > Compliance).

2. Search for the shared email address.

3. Select Edit User. Delete the data, then unlock all fields and break the sync.

   

It’s okay if the fields show an asterisk (*) with the old data. The asterisk shows the data in the signature block of the last email sent.

Classic UI

These steps use the classic Compliance page. In the New UI, go to Manage > Users, and open the shared address: see Setting up signatures for shared inboxes.

Step 2: Create unique signature blocks

With the data in Opensense cleared, the data comes only from the signature block on the email. Ask the users of the shared email address to create their own unique signature block with your MySig tool.

1. Go to MySig, and enter your details.

   

2. Copy, paste, and save the signature block in the signature settings of the shared email address.

3. Users select their signature block from the signature selector. The fields fill in the transformed signature, and override the stamped signature.

   

What’s next

• Removing the stamped signature from emails
• Setting up signatures for shared inboxes

For further help, contact Opensense Support at help@opensense.com.