Supported Environments for the Opensense Outlook Add-in

  • Published on Jun 3, 2025
  • 1 minute(s) read
  • corey smith
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The Opensense Outlook add-in is supported in Microsoft 365 environments using Exchange Online with Outlook clients that meet specific version and deployment requirements. This guide outlines the supported platforms and version prerequisites for deploying and using the add-in.

General Requirements

To use the Opensense Outlook add-in, all the following conditions must be met:

  • The mailbox must be hosted on Exchange Online (Microsoft 365).

  • The user must be licensed through Microsoft 365 or Office 365.

  • The Outlook client must support Centralized Deployment for add-ins.

  • The Outlook version must meet or exceed the minimum supported builds:

    • Windows: Version 2104 (Build 13929.20296) or later

    • macOS (New Outlook): Version 16.38.506 or later

  • The add-in requires Outlook clients that support Office JavaScript API v1.10 or later.

Not sure which version of Outlook you’re using? Refer to Microsoft's guide:
What version of Outlook do I have?

Supported Platforms

Windows

  • Classic Outlook for Windows (Microsoft 365 version 2104 or later)

  • New Outlook for Windows (Exchange Online only)

  • Outlook on the Web (OWA) in modern browsers

Note: Classic Outlook must be Click-to-Run and meet the version requirement listed above. MSI-based installations are not supported unless they meet version and API support criteria.

macOS

  • New Outlook for Mac, version 16.38.506 or later
    Legacy (non-New) Outlook for Mac is not supported.

Mobile

  • Outlook for iOS, version 2.75.0 or later

  • Outlook for Android, version 2.2.145 or later
    Must be connected to Exchange Online.

Web

  • Outlook on the Web (OWA) is fully supported through modern browsers when used with a Microsoft 365 mailbox.

Unsupported Environments

The following environments are not supported:

  • Outlook connected to on-premises Exchange

  • Outlook accounts using POP or IMAP

  • Perpetual Office licenses (e.g., Office 2016, 2019, 2021 not tied to Microsoft 365)

  • Legacy Outlook for Mac

  • MSI-based Office installs that do not meet the version or deployment requirements

Deployment Requirements

The add-in must be deployed using Centralized Deployment, which is supported in most Microsoft 365 tenants. If you're unsure whether your organization meets the requirements for centralized deployment, Microsoft provides a compatibility checker in the link above.

Opensense Support

For further assistance, contact Opensense Support:

  • Email: help@opensense.com

  • Knowledge Base: help.opensense.com