I don’t have a signature. How do I get one?
Please reach out to your company’s signature administrator. They will either send you your signature block directly or provide a MySig link so you can generate one yourself.
Why doesn’t my email signature appear in my Sent Mail folder?
This is normal behavior. Opensense email signatures appear untransformed in the Sent Mail folder. To preview your signature as recipients see it, send a test email to your personal email address.
Why do the fields in my signature block look different after sending an email?
If, for example, your phone number shows as 123.456.7890 in your signature block but appears as 123-456-7890 in your sent email, it’s due to field data priority. This means your Opensense admin has locked that field’s format. To make changes, ask your admin to either correct the locked value or unlock the field in the Compliance or Departments tabs.
Why is a co-worker’s signature formatted differently than mine?
If a colleague’s email signature doesn’t match the company template, it’s likely they are not using Opensense. Make sure they’ve saved their Opensense signature block in the email signature settings on every device they use to send emails—including mobile phones.
I saved the signature block in my settings, but it doesn’t show up in my emails.
Double-check your email signature settings. Ensure the boxes are checked to apply your signature to both “New messages” and “Replies/forwards.”
I use Gmail and was told the signature was pushed to me, but I don’t see it.
Try refreshing your browser. The signature will not appear in your compose screen or emails until you do so. This refresh is necessary for the Google push to complete.
Opensense Support
For further assistance, contact Opensense Support:
Email: help@opensense.com
Knowledge Base: help.opensense.com