Frequently Asked Questions

6 articles

Q: How do I share the signature with a new hire?

Send the MySig Link: smart.domain/mysig. Replace "domain" with your company's domain name. For example, smart.opensense.com/mysig, smart.facebook.com/mysig or smart.microsoft.com/mysig. There is a cu…

Updated 5 months ago by Laura Goepel

Q: What is the recommended size for banners?

400 x 80 Pixels. We recommend uploading banners at 400 x 80 pixels. Most mobile phones have a device width of 480 pixels. Do not go over 480 pixels width. Keeping your banners close to 400 x 80 pixel…

Updated 5 months ago by Laura Goepel

Signature Appears Distorted in a Reply Thread

A: If you are viewing the signature in a reply thread, what you are seeing is typical email client behavior and not related to Opensense.

Updated 1 month ago by Laura Goepel

How to send a #debug email

In short, we need you to recreate the error on an email with #debug added to the subject line.

Updated 4 months ago by Laura Goepel

Q: How do I make someone an Admin?

A: The first step to becoming an Opensense Administrator is as easy as logging in. In order to register as a user, you must log in one time to opensense.com. After you have logged in once, your email will appear in User's & Roles. Another Admin on the account can now grant you permissions from the User's & Roles page.

Updated 5 months ago by Laura Goepel

Q: How do I create a new signature?

Clone. The best way to create a new signature is to clone a signature that is currently in the account. Use this clone as the foundation of your new signature. Edit the Cloned Signature. Visit our Gu…

Updated 5 months ago by Laura Goepel