Frequently Asked Questions

9 articles

​Shared inboxes

In Compliance, search for the shared email address. Click Edit User. Delete all data. Save. Ask the users of the shared email address to save their signature block in the signature settings of the application from which they email.

Updated 1 week ago by Laura Goepel

Q: How do I share the signature with a new hire?

Send the MySig Link: smart.domain/mysig. Replace "domain" with your company's domain name. For example, smart.opensense.com/mysig, smart.facebook.com/mysig or smart.microsoft.com/mysig. There is a cu…

Updated 2 months ago by Laura Goepel

How to find number of active users

Summary Active Opensense users are counted toward your total licensed seat count (any inbox that has used Opensense in the past three months is considered an active user). You may be looking at this…

Updated 2 weeks ago by Tori Scharadin

How to send emails from a new domain?

Signatures can only be sent from a domain that has been registered for service. The good news is that setting up a new domain within the same email tenant is simple!

Updated 2 months ago by Laura Goepel

Q: What is the recommended size for banners?

400 x 80 Pixels. We recommend uploading banners at 400 x 80 pixels. Most mobile phones have a device width of 480 pixels. Do not go over 480 pixels width. Keeping your banners close to 400 x 80 pixel…

Updated 2 months ago by Laura Goepel

Q: My signature drops images or appears distorted in reply threads. My signature appears stretched when I view it in a reply thread. How do I fix this?

A: If you are viewing the signature in a reply thread, what you are seeing is typical email client behavior and not related to Opensense.

Updated 2 months ago by Laura Goepel

How to send a #debug email

In short, we need you to recreate the error on an email with #debug added to the subject line.

Updated 1 month ago by Laura Goepel

Q: How do I make someone an Admin?

A: The first step to becoming an Opensense Administrator is as easy as logging in. In order to register as a user, you must log in one time to opensense.com. After you have logged in once, your email will appear in User's & Roles. Another Admin on the account can now grant you permissions from the User's & Roles page.

Updated 2 months ago by Laura Goepel

Q: How do I create a new signature?

Clone. The best way to create a new signature is to clone a signature that is currently in the account. Use this clone as the foundation of your new signature. Edit the Cloned Signature. Visit our Gu…

Updated 2 months ago by Laura Goepel