Frequently Asked Questions

7 articles

How do I share the signature with a new hire?

Send the MySig Link: smart.domain/mysig. Replace "domain" with your company's domain name. For example, smart. microsoft.com /mysig. There is a custom webpage for you! It was designed specifically to…

Updated 4 months ago by Laura Goepel

How to send a #debug email?

How to send a #debug Email. In short, we need you to recreate the error on an email with #debug added to the subject line. Common errors: Signature placement errors with stamping customers. Signature…

Updated 4 months ago by Royna SunderRajan

What is the recommended size for banners?

580 x 150 Pixels. We recommend uploading banners at 580 x 150 pixels. Banner size is a preference and many customers like a smaller banner. We recommend 580 px width as we have found this size delive…

Updated 4 months ago by Laura Goepel

Why does my signature appear distorted in a reply thread?

A: If you are viewing the signature in a reply thread, what you are seeing is typical email client behavior and not related to Opensense.

Updated 4 months ago by Laura Goepel

How do I debug a signature placement error as a stamping customer?

This is ONLY for stamping customers! Please check with your CSM or email help@opensense.com to confirm if you are a stamping customer before sending in a #debug email. Scenario: Max is having the iss…

Updated 4 months ago by Royna SunderRajan

How do I make someone an Admin?

A: The first step to becoming an Opensense Administrator is as easy as logging in. In order to register as a user, you must log in one time to opensense.com. After you have logged in once, your email will appear in User's & Roles. Another Admin on the account can now grant you permissions from the User's & Roles page.

Updated 4 months ago by Laura Goepel

How do I create a new signature?

Clone. The best way to create a new signature is to clone a signature that is currently in the account. Use this clone as the foundation of your new signature. Edit the Cloned Signature. Visit our Gu…

Updated 4 months ago by Laura Goepel