Frequently Asked Questions

7 articles

Q: How do I share the signature with a new hire?

Send the MySig Link: smart.domain/mysig. Replace "domain" with your company's domain name. For example, smart.opensense.com/mysig, smart.facebook.com/mysig or smart.microsoft.com/mysig. There is a cu…

Updated 2 years ago by Laura Goepel

How to send a #debug email

How to send a #debug Email. In short, we need you to recreate the error on an email with #debug added to the subject line. Common errors: Signature placement errors with stamping customers. Signature…

Updated 3 months ago by Royna SunderRajan

Q: What is the recommended size for banners?

580 x 150 Pixels. We recommend uploading banners at 580 x 150 pixels. Banner size is a preference and many customers like a smaller banner. We recommend 580 px width as we have found this size delive…

Updated 11 months ago by Laura Goepel

Signature Appears Distorted in a Reply Thread

A: If you are viewing the signature in a reply thread, what you are seeing is typical email client behavior and not related to Opensense.

Updated 2 years ago by Laura Goepel

Signature Placement Errors with Stamping Customers

Signature Placement errors with stamping customers. This is ONLY for stamping customers! Please check with your CSM or email help@opensense.com to confirm if you are a stamping customer before sendin…

Updated 3 months ago by Royna SunderRajan

Q: How do I make someone an Admin?

A: The first step to becoming an Opensense Administrator is as easy as logging in. In order to register as a user, you must log in one time to opensense.com. After you have logged in once, your email will appear in User's & Roles. Another Admin on the account can now grant you permissions from the User's & Roles page.

Updated 2 years ago by Laura Goepel

Q: How do I create a new signature?

Clone. The best way to create a new signature is to clone a signature that is currently in the account. Use this clone as the foundation of your new signature. Edit the Cloned Signature. Visit our Gu…

Updated 2 years ago by Laura Goepel