Signature management and deployment FAQ
Overview
Section titled “Overview”Quick answers to common questions about email signatures, deployment, and the Opensense platform. Use them to troubleshoot issues, check best practices, and follow step-by-step guidance without opening a support ticket. If you can’t find your answer, contact the support team.
Signature display
Section titled “Signature display”- Why does my signature appear small on mobile devices?How signatures render on mobile, and how to optimize your signature for different screen sizes.
- Why do email signature elements appear distorted in reply threads?Common causes of signature distortion in replies, and how to fix them.
- What is the recommended size for banners?Guidelines for banner dimensions in email signatures.
Deployment and troubleshooting
Section titled “Deployment and troubleshooting”- How do I share MySig manually with new hires?Step-by-step instructions to send a signature to a new employee by hand.
- How do I send a #debug email?Send a diagnostic email to troubleshoot signature issues.
Platform administration
Section titled “Platform administration”- How do I update permissions for the Opensense platform?Manage user roles and admin access in Opensense.
- How should I break the directory sync in Opensense?Guidelines for disconnecting directory sync safely when you need to.
What’s next
Section titled “What’s next”- Banner campaigns and marketing FAQ: questions about banner campaigns and analytics.