Background
If you're experiencing an issue with your signatures, you can send a new email with #debug 12345 (replace 12345 with any 5 random digits) in the subject line. This generates a unique identifier and provides us with detailed diagnostic information to help troubleshoot your issue.
Please note: Do not forward an existing email. You must compose a new email and include #debug followed by 5 random digits in the subject line.
When to Use #debug
Here are some of the most common examples of when our Customers use #debug. Don't hesitate to reach out to help@opensense.com with any issues you are experiencing.
Any signature placement issues while composing emails
Users do not see their signature at all
Users are seeing an incorrect signature being displayed
Experiencing formatting issues with your signatures
How to Submit the #debug Email
When reaching out to support, please provide the following information so we can better assist you, and quickly resolve the issue:
Is the issue happening on new emails, replies or forwards?
Which email client, and what device was the email sent from?
Please provide a list of users who are being impacted, and a date/time of the reporting issue.
Once you identify where and how the issues occur, send a NEW email to help@opensense.com with #debug followed by 5 random digits in the subject line.
Opensense Support
For further assistance, contact Opensense Support:
Email: help@opensense.com
Knowledge Base: help.opensense.com