If you notice that your email signature appears distorted, displays missing images, or suffers from formatting issues when viewed in a reply or forwarded email thread, rest assured—this is not an issue caused by Opensense. Instead, this is a standard behavior exhibited by most email clients.
What Causes This Issue?
Processing Only the Initial Outgoing Email:
Opensense processes your email signature only on your initial outgoing message. After your email is sent, the appearance of your email and its signature in any subsequent replies or forwards is controlled entirely by the recipient’s email client, not by Opensense.
Variable Email Client Handling:
Different email clients manage inline images and formatting in unique ways. Some email clients may:
Remove or strip images altogether
Convert images to attachments
Compress images, reducing quality
Reformat the layout, especially in threaded or forwarded emails
Consistent Across All Email Platforms:
These behaviors occur regardless of whether you are using an Opensense signature. They are simply the result of how most email services render email content during replies or forwards.
What to Expect When Your Email Is Forwarded Back to You
If a recipient replies to or forwards your email and you receive that message, please note:
The email is now rendered by the recipient’s email client, not yours.
Opensense does not re-process these messages. Any image distortion or formatting issues you see are the result of how the recipient’s email platform manages content—not Opensense.
Signature Problems in Direct Emails (Not Replies or Forwards)
If you experience issues like broken images or distorted formatting in emails you sent directly (not as part of a reply or forwarded thread), the cause may be your own configuration.
Common causes include:
Missing or Misconfigured CNAME Records:
An improperly set up CNAME entry in your domain’s DNS settings can prevent signature images from loading correctly.
If you are seeing issues in directly sent emails, please contact the Opensense support team for a prompt investigation and resolution.
Need Help? Contact Opensense Support
For expert assistance with your email signatures or troubleshooting:
Email: help@opensense.com
Knowledge Base: help.opensense.com
Ensure your professional email signatures work seamlessly—understand how email platforms affect signature display and discover how Opensense can help resolve direct email signature issues.