Overview

Welcome to the Table of Contents for the Opensense Outlook Add-in Documentation. This document serves as a centralized index, providing direct links to key resources that cover everything from deployment and configuration to troubleshooting and best practices.

Purpose: Centralized index for all Opensense Outlook Add-in documentation.
Who is this for? Opensense admins, IT admins and technical teams.
How to use: Click on a section to access detailed guides.

Minimum Requirements

Supported Environments for the Opensense Outlook Add-in

Details the supported Outlook platforms and minimum version requirements for using the Opensense Outlook add-in with Exchange Online.
Provides links and guidance for verifying Outlook versions and ensuring compatibility with Centralized Deployment.

Add-in User Scope

Scope Users for Opensense Outlook Add-in via M365 Admin

Step-by-step setup for deploying the add-in across an organization.
Pre-requisites & post-deployment checklist to ensure a successful rollout.

Domain Settings & Configuration

Domain Settings with Scenarios and Best Practices

Explains domain-based signature rules & handling for different setups.
Best practices for internal/external email configurations.

Behavior & Functionality

Routed Key Behaviors and Nuances

Covers unique behaviors of the add-in when routing through Opensense users should be aware of.
Common user experience scenarios & how to handle them.

Multi-Signature Selector

How to enable & configure multiple signatures per user.
Behavior differences between desktop, OWA, and mobile.

Visual Banner Configuration

How to configure banner campaigns for full visual preview customers.

Visual Preview Limitations

Key limitations of full visual preview signatures in Outlook.
How different email clients may affect rendering.

Troubleshooting & Support

Troubleshooting Guide

Step-by-step solutions for common issues (missing add-in, blank fields, etc.).
How to manually reset & reinstall the add-in if needed.

Opensense Support

For further assistance, contact Opensense Support:

Email: help@opensense.com
Knowledge Base: help.opensense.com