How to send a #debug email?
Updated 4 months ago
by
Royna SunderRajan
How to send a #debug Email
In short, we need you to recreate the error on an email with #debug added to the subject line.
Common errors:
- Signature placement errors with stamping customers
- Signature not displaying on emails from certain users
- Formatting changes on the transformed signature
To start you will need to replicate the error :
Is it on replies or forwards, on emails sent from certain devices? Emails sent from a certain user? Sometimes this is very specific, for example replying to a BCC email from a mobile device.
Once you know where the error occurs, you can recreate it and send to help@opensense.com with #debug in the subject line!
Signature not displaying on emails from certain users
Please send a NEW email to help@opensense.com with the subject line #debug 12345 (you can put any number after the #debug) .
Formatting changes on the transformed signature
Please send a NEW email to help@opensense.com with the subject line #debug 12345 (you can put any number after the #debug) .
