How to send a #debug email

Updated 3 months ago by Royna SunderRajan

How to send a #debug Email

In short, we need you to recreate the error on an email with #debug added to the subject line.

Common errors:
  • Signature placement errors with stamping customers
  • Signature not displaying on emails from certain users
  • Formatting changes on the transformed signature

To start you will need to replicate the error :

Is it on replies or forwards, on emails sent from certain devices? Emails sent from a certain user? Sometimes this is very specific, for example replying to a BCC email from a mobile device.

Once you know where the error occurs, you can recreate it and send to help@opensense.com with #debug in the subject line!

You cannot forward an email displaying an error by adding #debug to the subject line. You will need to recreate the error with #debug in the subject line.

Signature not displaying on emails from certain users

Please send a NEW email to help@opensense.com with the subject line #debug 12345 (you can put any number after the #debug) .

Formatting changes on the transformed signature

Please send a NEW email to help@opensense.com with the subject line #debug 12345 (you can put any number after the #debug) .


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