Troubleshooting signature images
Overview
Section titled “Overview”These answers cover the most common problems with images in Opensense signatures. If none of them solves your problem, email help@opensense.com.
Image problems
Section titled “Image problems”Images in Designer Studio and Images appear as broken links
When you sign in to Opensense, the images in Designer Studio and in Images (Marketing menu > Images) appear as broken links.
Broken image links in Images or Designer Studio mean that the CNAME isn't in place. Opensense needs two DNS entries added to your domain. Ask your IT department to check that the DNS entries are in place and, if they're missing, to add them.
Images look right in direct emails, but drop off or break on replies
Email help@opensense.com to troubleshoot. This could be a reply thread issue, but we want to rule out other possibilities.
In Outlook, images don't display until we select "Click to Download Images"
We recommend in-line images for Outlook customers. Follow the steps to switch to in-line images.
In Gmail, I see banners but broken links instead of images on direct emails
Check your Gmail settings. Make sure that Images is set to Always display external images.
If that isn't the cause, email help@opensense.com to troubleshoot further.
Our images became huge in the history of a reply thread
Check the size of your uploaded images in Images (Marketing menu > Images). Images should be uploaded at 2x the width in the HTML.
Images occasionally enlarge in reply threads if a recipient's email host strips out the HTML. If you upload images at 2x the width in the HTML, the change shouldn't be shocking when it happens. To learn more about this typical email behavior, see why signature elements appear distorted in reply threads.
What’s next
Section titled “What’s next”For further help, contact Opensense Support at help@opensense.com.