Common signature block questions
Overview
Section titled “Overview”These answers cover the questions employees ask most about their Opensense signature block.
Questions
Section titled “Questions”I don't have a signature. How do I get one?
Contact the signature administrator at your company. They'll email you your signature block, or a MySig link to create your own.
I sent an email with my signature block, but I don't see my email signature in my Sent folder
This is expected. Opensense email signatures appear "un-transformed" in your Sent folder. One of the best ways to preview your email signature is to send a test email to a personal email address.
The fields in my signature block don't match the text in my transformed signature
For example, your phone number is formatted as 123.456.7890 in your signature block, but appears as 123-456-7890 in your transformed signature.
Field data enters your signature according to field data priority. If the text in your transformed signature is different, your Opensense admin has locked that field. Ask your admin to fix the error, or to unlock the field on the Compliance or Departments page.
A coworker sends a completely different signature that doesn't match the template
If the formatting of the signature doesn't match the signature template, this user isn't using Opensense. Make sure they have their Opensense signature block saved in their email signature settings on every device they send email from, including mobile phones. To save the signature block on most devices, see the Microsoft 365 and Google Workspace guides.
My signature block is saved in my signature settings, but it doesn't appear on my emails
Make sure you selected the options in your signature settings to apply the signature to New messages and Replies/forwards. To save the signature block on most devices, see the Microsoft 365 and Google Workspace guides.
My signature block was pushed to Gmail, but I don't see it
Refresh your browser. After a push to Google, you need to refresh your browser before the signature block appears in your compose screen and on your emails.
What’s next
Section titled “What’s next”- Saving your signature block in Microsoft 365 email apps
- Saving your signature block in Google Workspace email apps
- Editing your signature block data
For further help, contact Opensense Support at help@opensense.com.