Signature Block Help Guide
  • 16 Jan 2024
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Signature Block Help Guide

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Article summary

Q: I don't have a signature. How do I get one?

Please contact the signature administrator at your company. They will email you your signature block, or a MySig link to create your own.

Q: I sent an email with my signature block, but when I look in the "Sent" Mail Folder I do not see my Email Signature.

This is expected behavior. Opensense email signatures will appear "un-transformed" in your Sent Mail Folder. One of the best ways to preview your email signature is to send a test email to a personal email address.

Q: The fields in my signature block don't match the text on my transformed signature. For example, my phone number is formatted as - 123.456.7890 in my signature block, but the phone number appears 123-456-7890 in my transformed signature.

Field data enters your signature according to field data priority. If you see a different field text in your transformed signature, it is because that text has been locked by your Opensense Admin. Please ask your admin to fix the error, or unlock the field within the "Compliance" or "Departments" tabs.

Q: A co-worker is sending a completely different signature. The formatting does not match the signature template.

If the formatting of the signature does not match the signature template, this user is not using Opensense. Make sure they have their Opensense signature block saved in their email signature settings on all devices that they send emails from (including mobile phones). To learn how to save your signature block on most devices see our Office 365 and G-Suite guides.

Q: I have the signature block saved in Signature Settings, but it does not appear on my emails.

Make sure that you have checked the boxes in Signature Settings to apply the signature to “New messages” and “Replies/forwards”. To learn how to save your signature block on most devices see our Office 365 and G-Suite guides.

Q: I am a Gmail user and was told that my signature block had been automatically pushed out to me. I don't see it.

Please refresh your browser. Push to Google requires you to refresh your browser before the signature block will appear in your compose screen and on your emails.

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