OPENSENSE GUIDESTECHNICAL HELP

Technical Help

Find setup details and practical fixes for your email environment.

62 articles6 topics

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Deployment

Choosing a deployment method

Microsoft 365

General

How does Opensense work with Microsoft 365?Microsoft 365 integration overview (change request)Why do we set use RTF to never in Exchange Online?Disable email signatures in Outlook for Windows using Intune Disable existing Microsoft Outlook signatures using a Group Policy (GPO)

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Shared mailbox vs user mailbox Send As vs Send on Behalf Exchange Online tenant outbound email limits (TERRL)Handling email delivery during an Opensense outage (Microsoft 365)

Microsoft 365

Entra

Microsoft Entra enterprise applications for Opensense What Azure Active Directory fields can be used when syncing with Opensense?Syncing Active Directory attributes to Entra ID (directory extensions)Syncing extension attributes from Azure AD (Entra ID)Why Active Directory changes take time to reach Opensense

Microsoft 365

Outlook Add-in

Outlook Add-in overview Outlook Add-in supported environments Comparing Outlook Add-in deployment methods Outlook Add-in Visual Preview capabilities and tradeoffs Scoping Outlook Add-in users in the Microsoft 365 admin center

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Configuring the Outlook Add-in in Domain Settings Setting up Custom Compose Fields for the Outlook Add-in Setting up multiple signatures in the Outlook Add-in Expected behaviors in routed Outlook Add-in deployments Using the Opensense Outlook Add-in on iOS Using the Opensense Outlook Add-in on Android Troubleshooting the Outlook Add-in Removing the Outlook Add-in in the Microsoft 365 admin center

GCC HighOpensense Outlook Add-in integration with GCC High environments Outlook mobile add-ins in GCC and GCC High environments

Microsoft 365

Microsoft 365 Deployment

Exporting a Pusher CSV from Compliance (classic UI)How to use the Opensense Pusher (classic UI)MySig Sample launch email communications

Microsoft 365

Troubleshooting

Fixing missing or duplicate Outlook signatures (roaming signatures)Fixing NDRs when internal senders email Microsoft 365 Groups Using Outlook voting buttons with Opensense signatures Fixing a white background behind your Microsoft 365 headshot

Google Workspace

Google Workspace overview

How does Opensense work with Google Workspace?Google Workspace integration overview (change request)Google Workspace API scopes Turning off Opensense for an organizational unit in Google Workspace Making your Gmail profile picture visible to anyone

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Fixing duplicate email signatures in Google Workspace

Google Workspace

Google Add-on

Google Add-on overview Google Add-on deployment overview (change request)Pushing Visual Preview signatures to Gmail with the Pusher

Google Workspace

Gmail Deployment

Gmail launch communications: strategy and sample emails Launching Opensense signatures to Gmail users How to use the Pusher for Google Workspace (classic UI)MySig for Google Workspace Fixing a 403 error when pushing signatures to a Gmail alias

DNS & Encryption

Required DNS settings for Opensense Setting up the Opensense CNAME in Cloudflare Verifying your Opensense DNS records Opensense IP addresses for whitelisting Allowing Opensense traffic through your network proxy or firewall

Security

Opensense SSL certificates from Let's Encrypt: CNAME and CAA requirements Understanding BIMI (Brand Indicators for Message Identification)Understanding UCEPROTECT blocklist listings

Deliverability

Fixing email deliverability and spam issues Recalling messages with Opensense signatures